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In 1990, if you told CompuServe executives their 600 thousand subscribers would amount to less than 2% of daily messages sent on a social media network, they would have laughed in your face.  CompuServe dominated online service in the 1980’s and continued to be a major player in the 1990’s.  As technology continued to improve and companies merged and subsequently closed, CompuServe’s popularity eventually faded away.

Fast forward to 2010, where Twitter is one of the dominating social media networks.  The challenge of having your 140 character (or less) message retweeted by your favorite celebrity causes more anxiety than a deer dashing across the front of your vehicle. Adding ‘#’ to your one word tweet can become popular enough that millions of people type in the same thing and it becomes a trending topic.

People have never communicated in this type of fashion before.  In 2009 Twitter went mainstream, but how long will the popularity of the network last?

Some people predict Twitter will last forever.  But, weren’t those same predictions made about FriendFeed and MySpace? MySpace was the leading social networking website a few years ago.  The creators of Facebook dreamed of having the same success MySpace was experiencing.  Now, if Facebook was a country, it would be the third largest country in the world, while the MySpace craze dissipates.

If social media history repeats itself, Twitter will be struggling to compete with a social media powerhouse that is currently in development stage.  Once someone develops the right network that will connect people in a better, more entertaining way, the social media world will slowly migrate leaving Twitter just as they did Myspace.

Whitepapers and blog posts will be full of statistics and case studies proclaiming this new network is the best solution for your business and experts will pop up everywhere.

Twitter has changed the social media landscape in ways no one could have ever imagined, and Twitter is taking a huge risk on March 12th when they launch their ad network.  Will users become annoyed by advertisements splattered over what used to be a clean, user customized layout.

The imprint Twitter will leave on social media and social networking will be permanent, the fact is, something better is bound to come along and take it’s place.

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Being a social media strategist, when a client asks what social network should they use for their social media marketing, I have to come up with an answer.  Of course I can give them an answer based on personal social media achievements, but what I do for my own benefit isn’t necessarily the best choice for their business.  If you’re seeking to find an answer to this conundrum, please continue reading.

I often compare social media marketing to traditional advertising.  Before you disagree, think about what traditional advertising is. Traditional advertising consists of purchasing the right media (magazine ads, TV ads, billboards, radio, etc.) to communicate your message to your target audience.  The main goal of traditional advertising is to achieve the maximum ROI. Right?

The only difference between social media and traditional advertising is the media used to communicate your message.  Which brings us back to the the million dollar question, which network is going to be best for your business?

Here’s how you answer that question:

Identify Your Target Audience

Although you may think it’s silly that I’m mentioning this, a lot of businesses join social networks and communicate with people that have no interest in their company and are not in their targeted demographic.  Determining the intended audience is the foundation for your social media marketing strategy.  Skipping this step will result in wasted time and money.

Find Out Which Networks Your Target Audience Use

There are plenty of case studies and statistics on the internet on the various social media networks.  Your target audience may not use Facebook, Twitter or LinkedIn. Contrary to what all the social media experts say, the “Big 3″ aren’t the only forms of social media.  Forums, microsites, or other types online communities work just as well.  Doing your homework to find out how your audience prefers to communicate can make the decision process a little easier for you.

Learn the Lingo

If your audience is college students, you have to know how to talk their language. Times are changing and the vernacular used by college students now are different than ten years ago.  Saying the right thing in the wrong way will cause people to tune you out.

Test Drive the Network

You don’t purchase a car without driving it and you don’t buy shoes without trying them on.  You have to know how to use the network before launching your social media marketing plan.  Setting up a test profile and using just about every feature there is to offer is a great way to educate yourself on what the network has to offer.  Who knows, you may have the ability to inform someone about something they didn’t know (massive cool points for you!).

Locate Third Party Applications

There is a large number of third party applications for Twitter and Facebook.  A simple Google search will assist you in finding some applications that may work for your business.  From something as simple as a feed that posts new blog postings to Twitter, to a fundraising application for a cause on Facebook, there’s some interesting applications out there that you can put to good use.

Measurement and Maintenance

Social media is about interaction and fun, but there’s a serious side to it too. Monitoring your network and keeping a fresh, active group of people involved in your network ensures ongoing communication.  Determine how you are going to measure your campaigns performance and let your network know you are open to feedback.  It’s the only way you’ll grow.

Determining the right social network for you may take some time, but following these six steps will get you off to a good start.  Don’t be dismayed if the results you want to see aren’t immediate.  Social media is about building relationships and gaining trust.

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Typing ‘Facebook’ in Twitter search will produce many tweets linking to social media blogs claiming a Facebook page is essential to the success of your social media marketing plan. Even though Facebook directs more online users than Google, investing your time and money into creating a page may not be necessary.

Social media is very similar to media buying.  You spend money on the type of media that is going to give you the best return on your investment.  Some companies have no need for TV or magazine advertisements because their target audience listens to the radio.

It does not make sense, financially, for a company to spend money on marketing that will not generate a return on their investment.  Just because a social media network is popular does not mean you need to join.

Having a Facebook page with 45 fans (35 being employees and the other ten spouses or friends), and links to your website is not going to generate new business.

Do the research.  If your current customers don’t use a certain social media network, chances are you will not find new customers there either.

Facebook pages do not work for every industry.  Spending time creating and maintaining a page that produces minimal or no results will just be a waste of time.

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It seems like just yesterday, the top trending topic on Twitter was Google Wave.  Google Wave was supposed to change social media and connect people in a new, innovative way.  Although Waving to your friends was new and innovative, by the time you received an invite to test drive Google Wave, the hype was gone.  Now, Google wants social media users to believe that Google buzz will be the new “thing”.

Google Buzz blends with your Gmail account, weeds out the noisy posts (ex. I ate a bagel, now I’m headed to work off the calories), recommends outside conversations you should join based on your interests and posted content, allows you to view tweets from Twitter and content from Flickr, Picasa and YouTube.  Unfortunately, you are not able to post to Twitter or view others Facebook updates from Google Buzz.

Google Buzz will also allow you to make status updates by voice and even geotag your posts, allowing you to read location based updates when viewing search results on Google Maps.

Although these features are nice, three valid questions are going to be asked:

  1. Will people who don’t use Gmail and don’t want to have another email account use Google Buzz?
  2. Are Twitter and Facebook loyalists going to stray from their social media home(s)?
  3. Will Google Buzz become another social media marketing channel?

You can filter relevant information so Google Buzz can learn and better understand your interests, while retail locations and restaurants can offer local promos to Google Buzz users by location, and journalists can break news stories and reach people located near the news event.

Google Buzz is the new “thing”.  Although Yahoo claims to have been the pioneers of Buzz, Google’s Buzz is being released during social media’s prime.  Will Google Buzz change the social media landscape?  Possibly, but not right away.

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Intel Corporation decided to spend big on Super Bowl ads, and now executives are logging onto social networks to see what the consumers thought of their ads.

Intel not only paid almost $4 million dollars for the two advertisements during the game, but they sponsored the post-game show.

Intel’s social media team watched Facebook, Twitter and uploaded their commercials to YouTube immediately after they aired.

This is a very interesting approach taken by Intel.  Their approach answers my question in an indirect way.  Social media is definitely changing the landscape not only for marketing, but also feedback and market research.

Prior to social media going mainstream, companies would have had to send out survey’s or monitor sales for audience response to their advertisements.  Now, the feedback is instantaneous.

Twitter and Facebook may not last forever, but social networking is staying for a while.

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