internet marketing

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In 1990, if you told CompuServe executives their 600 thousand subscribers would amount to less than 2% of daily messages sent on a social media network, they would have laughed in your face.  CompuServe dominated online service in the 1980’s and continued to be a major player in the 1990’s.  As technology continued to improve and companies merged and subsequently closed, CompuServe’s popularity eventually faded away.

Fast forward to 2010, where Twitter is one of the dominating social media networks.  The challenge of having your 140 character (or less) message retweeted by your favorite celebrity causes more anxiety than a deer dashing across the front of your vehicle. Adding ‘#’ to your one word tweet can become popular enough that millions of people type in the same thing and it becomes a trending topic.

People have never communicated in this type of fashion before.  In 2009 Twitter went mainstream, but how long will the popularity of the network last?

Some people predict Twitter will last forever.  But, weren’t those same predictions made about FriendFeed and MySpace? MySpace was the leading social networking website a few years ago.  The creators of Facebook dreamed of having the same success MySpace was experiencing.  Now, if Facebook was a country, it would be the third largest country in the world, while the MySpace craze dissipates.

If social media history repeats itself, Twitter will be struggling to compete with a social media powerhouse that is currently in development stage.  Once someone develops the right network that will connect people in a better, more entertaining way, the social media world will slowly migrate leaving Twitter just as they did Myspace.

Whitepapers and blog posts will be full of statistics and case studies proclaiming this new network is the best solution for your business and experts will pop up everywhere.

Twitter has changed the social media landscape in ways no one could have ever imagined, and Twitter is taking a huge risk on March 12th when they launch their ad network.  Will users become annoyed by advertisements splattered over what used to be a clean, user customized layout.

The imprint Twitter will leave on social media and social networking will be permanent, the fact is, something better is bound to come along and take it’s place.

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Twitter processes 50 million tweets per day, more than 100 million people actively use Facebook on their mobile devices, and LinkedIn has surpassed the 60 million member mark as of December 2009. Social media is not only changing how people communicate with each other, but also reshaping the way companies market their product(s)/service(s).

But, how does social media work in business-to-business marketing?

LinkedIn may be a forgotten network, but it can drive traffic to your site or blog, help qualify leads, or expand your customer base outside of your normal demographic.  LinkedIn is a very powerful social media network.  If you are not using LinkedIn, here’s five reasons why you should:

1. Networking Potential

Twenty years ago, businesses used dictionary size directories, called phonebooks, to locate a company that may benefit from their services.  You dialed the number listed in the phonebook and you either talked to the secretary, who transferred you to a voicemail, or you were lucky enough to get through to the individual you wanted to talk to, but were quickly told that your weren’t interested. There was no chance to build a relationship with that person, or someone else in that company. LinkedIn allows you to network, share interests and helpful hints with professionals all over the world.  Whether it be over the phone, in a discussion, or simply messaging back and forth, LinkedIn can help make that initial interaction go smoothly.  Not to mention, your new LinkedIn connection can potentially be your new follower on Twitter or Facebook friend.

2. Validates Your Expertise

Many people have “guru” or “expert” in their Twitter or LinkedIn bio, and few live up to the name.  Group discussions and the Q&A forum give you the opportunity to share your expertise or past experiences that are relevant to the discussion topic or the question being asked.  Small business owners who are just starting their business frequent the Q&A forum with questions from branding to inventory management to public relations.  Taking time to answer a question may help you reel in a new client.

3. Displays Leadership

Being a follower only counts on Twitter.  Creating a group on LinkedIn allows your leadership skills to shine.  Groups are a great way to build an internal social network.  Target individuals who have a common interest and invite them to join your group. If you can’t dedicate the time to starting a group and moderating the activity, join a group and spark some interesting discussions and debates.  People want to interact with others and offer their two cents to the discussion at hand. Once people see that you are an active contributor to group discussions or news links, they are apt to view your profile to learn more about you.  If the company you work for has a company profile on LinkedIn, they’ll view that profile as well.  A little group participation can go a long way.

4. Qualified Lead Generation

Why pay for a lead list when you have a tool such as LinkedIn to assist your new business development.  I’ve had a few free trials of contact list databases and while they provide some insight to past marketing activity for a particular company, I have found LinkedIn to be more beneficial.  While you can’t view someone’s profile and know right off the bat what they are looking for, you can see who they are connected with, what events they attended recently, what groups they are a part of and if they’ve asked any questions or participated in any group discussions.  Pay attention to who has recommended them and why.  You may even discover one of your contacts or friends knows the individual you are trying to contact.

5. Inbound Marketing

LinkedIn can make your phone ring.  The more you participate, the more people in your social network trust you.  If all you are doing is posting links to your website, your chances of attracting a new customer is slim.  Going back numbers 2 and 3 above, active participation (and correct answers) displays your expertise and leadership skills.  Let your LinkedIn activity and company profile do the talking for you.  Monitor your website and/or blog analytics.  Get an idea of where your traffic is coming from. Chances are LinkedIn is going to account for at least 10%, if not more, of your website’s traffic.  Convert those visitors into customers.

LinkedIn is a valuable social media network for business-to-business marketing. The results may not come as quickly as you want them to, but building a trustworthy business relationship takes time.

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Since Twitter went maintream, companies have been trying to implement a Twitter strategy capable of producing a return on their investment.  Being an avid Twitter user since 2008, I have seen an astronomical amount of tweet spam and endless attempts at promoting a product or service, ignoring the fact that social media is about relationship building and creating value for your customers. Depending on your content, you either sink or swim in the Twittersphere. Here’s five tips to help you stay afloat.

Do not follow everyone.

It’s understandable that you have to start following people to get a follow in return, but attempting to follow everyone you possibly can tarnishes your Twitter reputation.  Twitter has begun to automatically shut down accounts that mass follow people.  If you are a small business with one location in Indiana, it makes no sense to follow people in Florida. Applications such as TwitterLocal and Twellow are great places to begin looking for your target audience.  Search for people tweeting about products or services similar to yours and follow them.  Since they already have an interest in your what you have to offer, the more inclined they will be to chat with you.

Never repeat the same tweet.

A quick way to lose followers is repeatedly tweeting the same thing.  If you have two or three tweets that your followers can memorize, you have a problem on your hands.  Providing the same information day after day gets boring after a while.  If your favorite TV show aired the same episode each week, you would find a new show to watch.  Same thing happens on Twitter. People want fresh, entertaining and informative content, and they count on your to give that to them.

Constant self promotion.

The most overlooked tweets are the ones filled with self promotion.  Including your website link and a short bio in your Twitter profile is all the self promotion you need.  Creative and compelling content makes people visit your profile to find out more about you.  Linking to your blog posts and other news relevant to your industry is acceptable because people with similar interests want to stay informed on industry issues.  Constant self promotion is one way communication and holds no value to your network.

Keeping stale followers.

In order to keep a fresh network, you have to perform routine maintenance on your Twitter.  People create profiles all the time, send three tweets and never tweet again.  You want to maintain an active network.  Applications such as Tweepi allow you to see who follows you and how active they are on Twitter.  Tweepi also allows you to see what percentage of your followers just post links and how often they retweet.  Performing maintenance on your Twitter network weekly ensures you will get the most out of your network.

Creating an account and forgetting about it.

If you have decided to start a social media strategy, make sure you have the time to maintain it.  People will easily forget about you if you don’t tweet on a regular basis.  Just like you want an active network, others do too.  With the number of applications that allow you to schedule tweets up to a month in advance, you should not have a problem keeping your account updated.  Schedule your tweets and keep an eye on your replies and direct messages.  It’s better to respond to someone later than not tweeting at all.

As the use of Twitter increases among consumers and businesses, avoiding these five mistakes can attribute to the success of your Twitter strategy.  Losing a follower is similar to losing a customer.  Please tweet responsibly.

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Since the creation of search engines, having your website appear as the first search result has been the most sought out position on the internet.  People have created meta tags, specific keywords, submitted their website to directories relevant to their business, etc. to hold that prime position.  Now, Google’s new Caffeine will soon change all that.  Google Caffeine’s real-time search feature will combine SEO with Social Media Marketing.

For a while, SMM and SEO were viewed as complete opposites.  But as Paula Abdul once sang about, opposites attract.

Google Caffeine recently rolled out and if you haven’t noticed tweets and blog posts showing up frequently in your Google searches, it’s only a matter of time before you will.

As a note of warning, watch what you say in your tweets and watch who you tweet.  As stated before, these are real-time results.  One bad tweet can leave a lasting impression on a potential client who decided to do a little research before contacting you.

Your social media marketing efforts can satisfy your SEO’s need for links and content thus making that relationship a perfect marriage.

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