social media

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Facebook is changing the way users interact with brands.  Before, you could become a fan of a company or product.  Now, the “Become a Fan” button will be replaced with a “Like” button and you will be a “Connection” rather than a “Fan”.

According to Facebook, users click the “Like” button almost twice as much as they do “Become a fan” on a daily basis.  This new change will help brands accumulate “Connections” quicker, but may end up leaving Facebook users confused.

The change will no longer allow brands to communicate with users who “like” a particular post, photo or link.  Only users who “like” a page itself will see updates in their news feed and notifications.

The change Facebook is making will also affect advertisements.

The “Like” button and a thumbs up icon will replace the “Become a Fan” button, in the advertisement.

Facebook does not plan to openly communicate the change with its users, so there will be some confusion about the difference between “liking” a page versus “liking” a page’s update.  Inevitably, users will subscribe to pages they didn’t want or intend to — for example, people may click the “Like” button on an ad thinking they are liking the business or product, when they are actually subscribing to the updates without being redirected to the page.

This new change will increase the amount of engagement ads purchased on Facebook.  Since “liking” content is a much easier process than becoming a fan, users will be apt to click an ad that has a “Like” button rather than an ad inviting them to “Become a Fan”.

Even though Facebook is not communicating the change to their users, businesses should update their current “fans” on the changes. ”Become a Fan” verbiage on creative, blogs and websites will soon be irrelevant, but “Find us on Facebook” always works.

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You’ve probably read multiple blog posts, tweets and LinkedIn discussions praising the value of creating a Facebook page for your business.  You’re still in the dark as to how you can differentiate your Facebook page from the rest of the businesses in the world. An easy application called FBML can give your Facebook page a face-lift and attract some new fans.

What is FBML?  Facebook Markup Language, FBML for short, is simply HTML for Facebook.  FBML allows you to take HTML coding and insert it into the FBML application.  Facebook does its magic on the back end, and your fan page will never look the same.

Sound easy enough?

Unfortunately, you can’t just copy the coding on your website and paste it into Facebook.  You have to keep your coding within the Facebook wall size in order for your images to appear.

FBML allows your Facebook page to act as a landing page or microsite.  Using Facebook for a landing page or microsite saves you money because you don’t have to host the page on your server and don’t have to pay for a domain name.

Below are a few examples of fan pages using FBML:

Wendy’s ‘Get the Party’

SeaWorld’s Photo Adventure

Donato’s Pizza

Sunkist Soda

As you can see, your Facebook page can be customized to fit your business or product.  How will you spice up your Facebook page?

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Facebook is a great medium to use for social media marketing, especially if you have a product consumers have an interest in. You can see how customers really feel about your product, create polls that people love to share, or even create a unique landing page using FMBL for your inbound marketing efforts.  But what about advertising on Facebook?

When you create a Facebook page, one of the first suggestions Facebook makes is to promote your page with an ad.  Facebook ads are good for targeting a specific audience and some companies have found that advertising on Facebook does work.

Facebook ads are subtle, off to the side and look just like a page suggestion. People click on page suggestions all the time, especially if one of their friends is a fan. But, why spend the money when you can create a fan page for free?

Just like anything in life, there are pros and cons to Facebook ads and Facebook pages.

Facebook pages are free, and any time a fan interacts with your page, it goes into their news feed for all their friends to see.  You can create a fan page in just about 20 minutes and then you’re off to recruiting fans and creating fun polls, quizzes and top five favorites to engage your fans.

The biggest problem businesses have with Facebook pages is growing their fan base and getting those fans talking to talk. Here is where creative content comes into play.  Using FBML and contests are great ways to prompt your fans to interact with your page.

It may take a while to grow your fan count, but here’s where you can really target your brand loyalists and educate those fans who are just getting familiar with your company.

Advertising on Facebook makes your fan page grow quicker.  If you have a product that will be available for a limited time, and you have created a fan page for it, then spend some money on Facebook ads to get the word out as quickly as possible.

You can target the audience you want to receive the message, but you have to remember that once you’re out of money, no more ads will be displayed and your campaign is over. If one person clicks on your ad 15 times a day, that’s 15 potential fans you missed.

Advertising on Facebook does get your message out there, but there’s a price for it. Creating a fan page and using Twitter, LinkedIn, your company blog and other social media networks you are on to recruit fans may take a little time, but it costs you nothing extra.

Is there any real benefit to advertising on Facebook?  Sure.  But, what’s it worth to you if your most important customers are getting lost in the multitudes of fans Facebook ads attract?

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After a brief email discussion over the ‘Twitter in Decline‘ article with a few office buddies, our PR director stated Twitter is the new “AP Wire”. Taking into consideration that Facebook recently trumped Google in U.S. visitors, Twitter is on track to be the new Associated Press.

Twitter will never be the number one social tool like Facebook, because Twitter is news syndication.

Newspapers, journals, magazines, etc. are on Twitter and frequently post breaking news stories.  As the story gets retweeted to the millions of people on Twitter, the story eventually reaches you.

Twitter is how news and information is shared, not how people choose to communicate.  We’d rather text our friends or talk to them on Facebook because the communication is more direct. We don’t have to scroll through the hundreds of tweets, or check the reply box every few minutes to know when someone has replied to your tweet.

Sure there is some level of communication on Twitter among your “community”, you can probably list about ten to fifteen followers you chat with on a daily basis. The rest are there to find out information, which is why some people don’t understand, or like, Twitter.

Twitter is becoming the ultimate breaking news tool, even the AP knows it.

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You’ve signed up for a LinkedIn account because you heard that was where the professionals mingled, and now you don’t know where to begin. Using LinkedIn effectively may require some extra time, but the benefit in the end is well worth the effort.

With over 60 million members, LinkedIn has proved to be a viable network.  A b-to-b social media strategy wouldn’t be complete without recommending using LinkedIn as a medium to communicate.  But, most people fall short of getting the most out of LinkedIn. Here’s a five tips to point you in the right direction.

Setup a Company Profile

Every company needs a profile.  There’s a large number of business owners that are active on LinkedIn, yet fail to have a company profile.  It’s nice that a link to your website is on your profile, but people want to know what your company does immediately after they see your profile.  Take a few minutes to setup a company profile, write a paragraph or two about what you do, follow the rest of the prompts and be sure to include your blog feed for the ‘news’ section.

Use Third Party Applications

Apps like HootSuite and TweetDeck are perfect for monitoring your LinkedIn network activity.  If you use HootSuite or TweetDeck to monitor your Twitter account, adding the extra tab, or column, is worth it.  Not only are you able to see status updates, but you also see what questions people in your network have asked, what groups they may have joined, any articles they submitted and what new connections they’ve added to their network.

Get Involved

If you are serious about social media, then you need to get involved.  Look at what groups people in your network are involved in, or, search for groups relevant to your business and join them.  Participate in the discussions or start a discussion of your own.  Don’t be afraid to use LinkedIn’s Q&A forum. You’ll be surprised how many people are willing to give you some advice.  Looking for blog ideas, browse through some group discussions, you’ll never know what you may come across.

Network in Person Too

People get so caught up in social networking that they forget about going out and meeting people.  Use LinkedIn Events to find out what networking events are coming up in your area.  Contrary to what you may think, people do attend these events.  If anything, it’s fun to see how many people recognize you from your LinkedIn profile picture.

Follow People

When LinkedIn added Twitter updates to their list of features, they quickly added a ‘follow’ option.  You can choose to follow people the same way you can on Twitter.  It’s a great way to keep in touch, and see what they are doing if you don’t use the available third party applications.

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